Return Policy
If your item is damaged or missing parts, please see Damaged Items or Missing Parts.
If you received the wrong item, please see Received the Wrong Item.
Changed your mind and want to return an item?
To start your return, visit the My Orders section of My Account. We're happy to accept returns for most items within 30 days of delivery. Item(s) must be:
In its original, undamaged condition
Disassembled, if the item(s) were originally delivered disassembled
In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs
There are a few items that can’t be returned:
Open Box (Items Cannot be Returned or Replaced)
Clearance Items
Gift cards
Personalized items
Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
Items marked “Non-Returnable” on the sale page
Return Shipping Fee
Applicable return shipping costs will be deducted from your return. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. In addition, any delivery shipping fees or service charges collected on the order will not be refunded. This includes:
Refund Timing
We’ll initiate your refund when we receive your item(s) at our Return Center. Generally, refunds take 5-7 days but may take up to 2 weeks. For more details regarding refunds and the timing of refunds, please review our Refund Policy.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement.